Privacy Policy
Welcome to the privacy policy of GetRefill. This document, effective as of 2025-03-10, explains how we collect, use, and safeguard your personal information when you visit and use our online store. We are committed to protecting your privacy and ensuring that your personal data is handled with the highest standards of security and accountability. This comprehensive policy is designed to inform you about our practices, your rights regarding your data, and the measures we take to comply with applicable privacy regulations, including the principles established under the Personal Information Protection and Electronic Documents Act (commonly known as PIPEDA) as well as additional regulations such as the General Data Protection Regulation (GDPR) where applicable. We have structured this document to provide clear information on every aspect of your data protection.
Please read this policy thoroughly so that you understand our views and practices regarding personal data and how we will treat it. This document applies to any information that you provide to us or that we obtain through your use of our website, including through cookies, tracking technologies, and voluntary submissions.
Cookies, Tracking Technologies and Similar Tools
Our website uses cookies and similar tracking technologies to analyze user behavior, improve your browsing experience, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and monitor the effectiveness of our services.
We use both session cookies, which expire once you close your browser, and persistent cookies, which remain on your device until they are deleted or reach their expiration date. These cookies allow us to:
- Remember your preferences for future visits.
- Collect information about how you interact with our website.
- Deliver targeted content and advertisements.
- Authenticate your access to our restricted areas.
You have the option to disable cookies in your browser settings, though this may affect the functionality of certain features on our website. For more information about managing cookie settings, please refer to your browser’s help documentation. If you wish to obtain additional details regarding the use of cookies on our website, you may find further guidance at this link.
Sharing of Information and Third-Party Access
We are committed to maintaining the confidentiality of your personal information. We will not sell or otherwise disclose your data to third parties except in the instances outlined below:
- Service Providers: We may share your information with trusted third-party service providers who perform functions such as payment processing, order fulfillment, data analysis, and marketing on our behalf. They are contractually bound to maintain the confidentiality and security of your personal data.
- Legal Compliance: We may disclose your personal data if required by law, regulation, or legal process. This includes responses to lawful requests by public authorities.
- Protection of Rights: We may also share your information when necessary to protect the rights, property, or safety of our company, our users, or others, including enforcing our agreements and resolving disputes.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new owner, subject to continuing privacy obligations.
In no event will we expose your personal details to marketing communications from external parties without your prior consent. When engaging with marketing partners, we ensure that they adhere to robust privacy standards and applicable data protection laws.
Retention of Data
Your personal information is retained for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. In cases where there is no ongoing business need or legal requirement, your data will be securely deleted or anonymized.
The retention period may vary depending on the type of data and the nature of our relationship with you. For example, transactional data related to purchases may be held for a duration mandated by financial and tax regulations. Once the retention period has lapsed, we will take reasonable steps to ensure your information is irretrievably discarded.
Security of Your Information
We place a high priority on the security and integrity of your personal data. To protect against unauthorized access, disclosure, alteration, or destruction, we have implemented rigorous administrative, technical, and physical safeguards designed to meet the highest industry standards.
Some of the measures we use include:
- Secure socket layer (SSL) encryption during data transmission;
- Firewalls and intrusion detection systems to safeguard our network;
- Regular security audits and risk assessments;
- Access controls that restrict data access to authorized personnel only;
- Encryption and secure storage protocols for sensitive information.
Although no website data transmission over the public Internet or data storage system can be guaranteed to be 100% secure, we continually update and refine our security practices to ensure your data remains as secure as possible while in our care.
Your Rights Concerning Your Personal Information
In recognition of your privacy rights, we provide you with several options to review, modify, or delete the personal data we hold about you. Depending on the applicable data protection legislation, including provisions similar to those set out under the GDPR, you may have the right to access, correct, or request the deletion of your personal information.
Should you wish to exercise any of these rights, you may submit your request through the appropriate channels indicated on our website. We will take all reasonable steps to verify your identity before processing any such request in order to protect your security. Once your identity is confirmed, we will respond to your request as soon as possible and in accordance with the legal timeframes prescribed by law.
Additionally, we offer the option to opt out of receiving marketing communications at any time. If you choose to opt out, please note that you may still receive system or administrative messages necessary for the functioning of our services.
International Data Transfer
In order to provide our services, your information may be transferred to and maintained on servers located outside your jurisdiction. We take all necessary measures to ensure that any such cross-border transfer complies with applicable data protection laws and that your data receives an equivalent level of protection. When transferring data internationally, we may enter into contractual agreements with third parties that mandate a high standard for the protection of personal information.
If you have any concerns about the international transfer of your data or would like further information on the safeguards we have implemented, please contact us through our designated communication channels.
Amendments and Updates to this Policy
We reserve the right to update or modify this privacy policy from time to time, in order to reflect changes in our practices as well as in applicable legal requirements. Any amendments or updates made to this policy will be clearly communicated via our website, and the updated version will include a revised effective date marked by the macro 2025-03-10.
It is important that you review this document periodically to ensure that you remain informed about how we are protecting your personal information. Continued usage of our services after modifications are posted constitutes your acceptance of these changes.
Consent and Acceptance of Terms
By using our website, you acknowledge that you have read and understood this privacy policy and agree to its terms. Your continued engagement with the services provided by GetRefill will be deemed as your consent to our practices as set out herein. In cases where your consent is required under applicable law, your explicit permission shall be obtained prior to processing your personal data.
If you do not agree with the practices described in this privacy policy, we kindly ask that you refrain from using our website and services. We encourage you to contact us if you have any questions or require clarification regarding any aspect of our privacy practices.
Additional Provisions
This privacy policy is intended to meet the strict requirements imposed by the most current privacy legislations, including those provisions under PIPEDA and, where applicable, standards in line with the GDPR. Although our website is designed to cater to users globally, we emphasize that all users are entitled to the same degree of protection regarding their personal data.
Furthermore, our internal procedures ensure compliance with industry standards and promote transparency and accountability with respect to the handling of personal data. Our commitment to data protection extends to continuous monitoring, periodic audits, and regular maintenance of our security infrastructure.
In the event you have any concerns or issues regarding this policy, our data protection officer is available to address any queries or complaints you might have. We take all complaints seriously and will respond promptly after a thorough investigation.
Thank you for taking the time to review our privacy policy. At GetRefill, we firmly believe in the protection of your personal information and the provision of secure, user-friendly services. We look forward to serving you while upholding the highest standards of privacy and data security. This policy shall remain in effect until further notice and will be updated periodically to reflect new practices and regulatory requirements.